Privacy Policy
At Sernaya Kids, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how your data is collected, used, and safeguarded when you visit or make a purchase from our website, https://sernayakids.com/.
Information We Collect
When you interact with our website, we may collect personal details such as your name, contact number, email address, and shipping or billing address. Payment-related information is processed securely through trusted third-party payment gateways, and we do not store your card or banking details on our servers.
Use of Information
The information collected is used to process your orders, manage deliveries, and provide timely updates regarding your purchase. It also helps us improve our website, enhance customer experience, and offer better services. In some cases, we may use your contact details to share important updates or promotional communication.
Sharing of Information
Sernaya Kids does not sell, rent, or trade your personal information to third parties. Your data is only shared with reliable service providers such as logistics partners and payment gateways, strictly for the purpose of order processing and delivery.
Data Security
We take appropriate measures to ensure that your personal information remains secure. All transactions are handled through secure systems, and we follow standard practices to protect your data from unauthorized access or misuse.
Cookies
Our website may use cookies to improve functionality and enhance your browsing experience. These cookies help us understand user behavior and optimize website performance. You may choose to disable cookies through your browser settings if preferred.
Customer Responsibility
Customers are requested to provide accurate and complete information while placing an order. Sernaya Kids will not be responsible for any issues arising due to incorrect details such as wrong address, contact number, or incorrect size selection.
Returns, Exchanges and Refunds
Sernaya Kids follows a strict policy regarding returns and exchanges. Returns are not accepted. Exchanges are only applicable in case of defective products, and a proper unboxing video is required as proof. Size exchange is available with an additional charge. Refunds are not provided under any circumstances. Customers are advised to review all policies carefully before placing an order.
