Shipping, Returns & Refunds Policy: By placing an order, you agree to the terms below. Orders are processed within 3–5 business days, and tracking details are shared after dispatch. Delivery timelines may vary; Sernaya Kids is not responsible for courier delays. We follow a strict no-return policy. Exchanges are allowed only for defective or damaged products with a valid unboxing video. Size exchange is available with a ₹100 charge. Requests must be raised within 3–5 days of delivery. No refunds are offered. Orders cannot be cancelled once processed or dispatched. Customers must provide accurate details and review product information carefully. Policies may be updated anytime without prior notice.